PRIVACY POLICY
Effective Date: June 14, 2026
Privacy Statement
Lux Pools is committed to protecting your privacy and providing a safe and secure online experience. This Privacy Policy explains how we collect, use, and protect information obtained through our website, forms, phone calls, text messages, and other communications.By using our website, submitting a form, contacting us, or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Lux Pools may collect personal information such as your name, email address, phone number, property address, ZIP code, service request details, photos, files, and any other information you voluntarily provide through our website or communications.We may also automatically collect certain information regarding your visit, including your IP address, browser type, device information, referring website, access times, pages visited, and website interaction data.This information helps us improve our services, website performance, and customer experience.
How We Use Your Information
The information we collect may be used to respond to inquiries, provide estimates, schedule appointments, deliver services, communicate regarding service requests, send appointment reminders, improve our website and operations, analyze business performance, and comply with legal obligations.Lux Pools does not sell, rent, or lease personal information to third parties.We may share information with trusted service providers who assist us with website hosting, customer relationship management systems, email communications, text messaging services, marketing platforms, analytics tools, scheduling systems, and customer support. These providers are only permitted to use your information as necessary to provide services on our behalf and are required to maintain the confidentiality of your information.
SMS Communications
By providing your phone number and submitting a form through our website, you consent to receive text messages from Lux Pools regarding service inquiries, estimates, appointment scheduling, appointment reminders, service updates, customer support, and follow-up communications related to requested services.Message and data rates may apply. Message frequency may vary.You may opt out at any time by replying STOP.For assistance, reply HELP.Consent to receive text messages is not a condition of purchase.Lux Pools does not sell, rent, or share your phone number with third parties for marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve functionality, analyze website traffic, understand visitor behavior, measure advertising effectiveness, and enhance the overall user experience.You may choose to disable cookies through your browser settings, although some website features may not function properly as a result.
Google Ads and Analytics
Lux Pools may use Google Ads, Google Analytics, Meta advertising tools, and similar services to measure website performance and improve marketing efforts.These services may collect anonymous information regarding your interactions with our website and advertisements.Additional information regarding Google's privacy practices can be found at:https://policies.google.com/privacy
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction.Information submitted through our website is protected using industry-standard security measures and encrypted connections where applicable.However, no method of transmission over the Internet or electronic storage is completely secure, and Lux Pools cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites or services.Lux Pools is not responsible for the privacy practices, content, policies, or security of any third-party websites.We encourage users to review the privacy policies of any third-party websites they visit.
Terms of Use
By accessing and using the Lux Pools website, you agree to use the website only for lawful purposes.The information provided on this website is for general informational purposes only and may be modified, updated, or removed at any time without notice.While Lux Pools makes reasonable efforts to ensure the accuracy of information presented on this website, we make no guarantees regarding its completeness, accuracy, reliability, or availability.Any reliance on information obtained through this website is at your own risk.
Limitation of Liability
To the fullest extent permitted by applicable law, Lux Pools shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to the use of this website, inability to access the website, reliance on information provided on the website, technical interruptions or errors, or unauthorized access to personal information.Lux Pools does not guarantee uninterrupted, secure, or error-free operation of the website.
Changes to This Privacy Policy
Lux Pools reserves the right to update, modify, or replace this Privacy Policy at any time. Any changes will become effective immediately upon posting to this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Contact Information
Lux Pools
Website: https://www.luxpoolsco.com
Email: delgadoy@luxpoolsco.com
Phone: (305) 376-7665
Service Area: Miami-Dade County, Florida
If you have any questions regarding this Privacy Policy, please contact us using the information above.
ACCESSIBILITY NOTICE
We are committed to providing a website that is accessible to individuals with disabilities, in conformance with the Web Content Accessibility Guidelines (WCAG)2.1, Level A & AA.
To this end, we regularly test our website in accordance with best practices, using automated and manual testing and with the assistance of accessibility consultant eSSENTIAL Accessibility which is supported by a diverse team of accessibility professionals including users of assistive technologies. We also make available an assistive CX technology application which our customers who have trouble typing, gesturing, moving a mouse, or reading can use for additional accessibility, however it is not required to use our website. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
We welcome your feedback. If you encounter any accessibility barriers or otherwise have difficulty using our website due your disability, please contact our office or reach out to our website provider at 941-224-0404 for assistance.